Refund, Return & Exchange Policy

REFUND

All sales are final and no refund will be issued.

Return & Exchange

1. Following reasons will not be considered as a valid ground for a return & exchange, such as

Change of Mind, Not as per advertised, I do not want it anymore, I choose wrong size, I choose wrong colour.

2. Following item(s) are not eligible for return & exchange for "I want to return item in original/ sealed condition":

a) Purchase done at physical stations, which customer already verify the item(s) quality at the time of purchase.

b) Products that have Hygiene Reasons

c) Perishable Goods

d) Food & Beverages > Fresh & Frozen Food

e) Food & Beverages > Dairy & Eggs

f) Food & Beverages > Bakery

g) Live plants

h) Custom or made-to-order products.

i) Digital Products

j) Tickets, Vouchers & Services

k) Discount Items

l) Non-Returnable Items

3. For products which are eligible for Return & Exchange,

i) It must be done within 3 days, date of purchase is considered 1 day, meaning it must be done latest on purchase date + 2 days.

ii) It can only be done at the same location purchase was done, with availability of current stock for exchange at the same location as well.

iii) The customer bears all shipping costs of the returned and exchange item(s), shipping costs are to be paid in advance by the customer, and products owners are not liable until the item(s) reaches designated location.

4. We reserve the right to refuse any return request, at our own discretion, should we determine that a customer is abusing our return & exchange policy.